FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.223, an unauthenticated attacker can inject messages into any existing support conversation by sending a single email to the helpdesk's public address with a crafted `In-Reply-To` header. No credentials, tokens, or prior access are required. The injected message is rendered in the agent UI as a legitimate customer reply, the conversation is automatically reopened, and the `last_reply_from` fie
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.223, an unauthenticated attacker can inject messages into any existing support conversation by sending a single email to the helpdesk's public address with a crafted In-Reply-To header. No credentials, tokens, or prior access are required. The injected message is rendered in the agent UI as a legitimate customer reply, the conversation is automatically reopened, and the last_reply_from field is set to the attacker's identity. Version 1.8.223 contains a fix.
Why this VPI (explainable, experimental)
VPI breakdown
| Impact | 86.00 |
| Exploitation signal(No additional exploitation signal) | ×1.00 |
| VPI | 86.00 |
VPI formula vpi-v1